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Shipping policy

Dispatch and Delivery Times

Orders are typically despatched within 2 working days, subject to stock availability. Delivery times may vary depending on product availability, delivery location and the type of equipment ordered.

Specialist lifting equipment, oversized items and made-to-order products may require additional processing or delivery time. Once despatched, typical transit times range from 1 to 8 working days, depending on the delivery service and destination.

Where longer lead times apply, we will endeavour to notify customers by email and provide an estimated delivery timeframe. Working days are Monday to Friday, excluding public holidays.

Delivery Inspection, Damage and Shortages

We recommend that customers inspect all deliveries promptly upon arrival to check for visible damage, missing items or discrepancies.

Where possible, any visible damage or shortages should be noted on the carrier's delivery documentation. If a shipment appears significantly damaged, customers may refuse delivery and should contact Lifting365 as soon as possible.

If damage, shortages or other delivery issues are discovered after accepting a shipment, please contact our customer support team promptly, providing your order details and photographs where available.

We will assist in investigating delivery issues and arranging an appropriate resolution.

These procedures do not affect the statutory rights of consumers.

Risk of Loss and Ownership

For purchases made by consumers, responsibility for goods during transit remains with Lifting365 until the goods are delivered into the physical possession of the customer or a person nominated to receive them, in accordance with applicable consumer protection legislation.

Where a consumer independently arranges collection or delivery through a carrier not offered by Lifting365, responsibility may transfer when the goods are handed to that carrier, as permitted by law.

For business-to-business transactions, the transfer of risk and ownership will be governed by the applicable agreed terms of sale.

Specialist Deliveries and Additional Services

Due to the specialist nature of our product range, certain items may require additional delivery arrangements.

Customers requiring delivery to locations without suitable unloading facilities should contact us before placing an order.

Additional services may be available, subject to confirmation and additional charges, including:

  • Advance delivery notification

  • Residential delivery

  • Tail-lift delivery

  • Specialist unloading arrangements

  • Delivery to locations with restricted access

  • Inside delivery, where available

Customers are responsible for informing Lifting365 of any special delivery requirements, access restrictions or unloading limitations before placing an order.

Any additional delivery services and associated charges must be confirmed and agreed before they are arranged.

FORS Requirements

Our standard delivery services are not necessarily provided by FORS-accredited transport operators.

Customers requiring delivery by a Fleet Operator Recognition Scheme (FORS) accredited operator must notify Lifting365 before placing their order.

We will endeavour to accommodate such requirements, subject to transport availability, operational suitability and any applicable additional charges.

Shipping Methods and Charges

Lifting365 supplies a wide range of industrial lifting equipment, material handling products and specialist machinery from multiple distribution locations.

Orders may be despatched from different warehouses, manufacturers or distribution centres, depending on product availability and location.

Shipping charges are calculated based on factors including product weight, dimensions, quantity, dispatch location, delivery postcode and the transportation method required.

While many products are suitable for standard parcel delivery, larger or heavier equipment may require palletised freight, specialist transport or dedicated delivery arrangements.

Lifting365 will generally select an appropriate and economical delivery method unless alternative arrangements have been requested and agreed in advance.

Where additional delivery charges are necessary, customers will be informed and any required agreement obtained before the relevant services are arranged.

Customer Support

Our customer support team is available to assist with delivery enquiries, product availability, specialist transport requirements and order updates.

Customers requiring specific delivery arrangements or assistance with large or heavy equipment are encouraged to contact Lifting365 before placing their order.

Nothing in this policy excludes or restricts any statutory consumer rights.