Introduction
Lifting365 recognises that Artificial Intelligence (AI) technologies can improve productivity, enhance customer experiences, support decision-making, and streamline business operations. We are committed to using AI responsibly, ethically, and transparently while protecting the interests of our customers, employees, suppliers, and business partners.
Lifting365 may use AI technologies to support both its eCommerce and eLearning operations, helping to improve customer experiences, increase efficiency, and enhance the services we provide.
This policy outlines our approach to the use of AI across our business.
Our Approach to AI
Lifting365 may use AI-powered technologies to assist with activities including:
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Customer service and support.
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Product and training recommendations.
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Content creation and editing.
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Business administration and operational processes.
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Data analysis and reporting.
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Educational and training services.
AI technologies are used to support human decision-making and operational efficiency and are not intended to replace appropriate human judgement.
Human Oversight
Where appropriate, AI-generated content, recommendations, or outputs may be reviewed by a member of our team before being published, communicated, or relied upon.
Important business decisions, customer interactions, and safety-related matters may require human oversight and verification.
Accuracy and Reliability
While AI can provide valuable assistance, it may occasionally generate inaccurate, incomplete, or outdated information.
Lifting365 takes reasonable steps to review AI-generated outputs where appropriate; however, users should independently verify information relating to safety-critical applications, legal requirements, engineering calculations, compliance obligations, or other important business decisions.
AI-generated information should not be considered a substitute for professional advice, engineering assessment, legal guidance, or regulatory interpretation.
Data Protection and Confidentiality
Lifting365 is committed to protecting personal data and confidential information.
When using AI technologies, we aim to:
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Protect customer, supplier, employee, and business information.
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Use appropriate safeguards when interacting with AI systems.
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Follow applicable privacy and data protection requirements.
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Minimise the sharing of sensitive information where appropriate.
Fair and Ethical Use
Lifting365 is committed to the fair, responsible, and ethical use of AI technologies.
We do not knowingly use AI systems to engage in unlawful, discriminatory, deceptive, or harmful practices.
AI Literacy and Awareness
Lifting365 supports AI literacy and awareness by making training, guidance, and educational resources available to relevant personnel to help them understand the capabilities, limitations, risks, and responsible use of AI technologies.
Compliance
Lifting365 is committed to complying with applicable laws, regulations, and industry standards relating to Artificial Intelligence, data protection, privacy, and digital technologies in the jurisdictions in which we operate.
Continuous Improvement
As AI technologies continue to develop, Lifting365 will periodically review and update its practices, procedures, and policies to support the responsible use of AI throughout the business.
Policy Review
This policy may be updated from time to time to reflect changes in technology, legislation, regulatory guidance, or business operations.
This policy is provided for general information purposes and may be updated periodically to reflect changes in technology, business practices, and regulatory requirements.
Last Updated: 4 June 2026